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Standard Terms and Conditions

1. Introduction

1.1. Acceptance of this proposal constitutes a contract being made between ________ (referred to below as “the client”) and WebStudioX (referred to below as “we”; both together referred to below as “the parties”) to provide web development services (referred to below as “the product”).

1.2. We will provide the services specifically detailed in page 1 of this document for the client. Reasonable variations and revisions of the product design will be accommodated within the scope of these agreed services. Revision’s, adaption’s or extension’s to the project not included within the scope of the services to be provided as detailed in page 1 will require a separate agreement between the parties.

1.3. Each Party shall act solely as an independent contractor, and nothing in this Agreement shall be construed to give either Party the power or authority to act for, bind, or commit the other Party in any way. Nothing herein shall be construed to create the relationship of partners, principal and agent, or joint-venture partners between the Parties.

2. Cost and Payment

2.1. We will charge the client the amount detailed in page 1 of this document. The payment method will be electronically by credit or debit card or PayPal unless otherwise agreed between the parties in advance.

2.2. The cost detailed in page 1 of this document will become payable on an incremental basis which unless otherwise agreed by the parties in advance is defined as:

2.2.1. One third of the charge will become payable upon acceptance of the terms of this contract by the client.

2.2.2. The second one third of the cost will become payable upon the parties agreeing on the design of the product at which time the project moves to the build stage.

2.2.3. The third one third of the cost will become payable upon the project being completed as defined as the product becoming live, or being handed over to the client.

2.3. We may at our discretion allow these incremental charges to be paid at intervals other than as described above, but this will not alter to point at which the charges are applied.

2.4. The client agrees make payment within 14 days of the date of being invoiced.

2.5. We reserve the right to suspend or terminate the below agreed project timeline should the client fail to make payment within 14 days of being invoiced.

3. Project Timeline

3.1. We agree to keep the client informed on a regular basis as to the progress of the project either by telephone, email or other electronic means.

3.2. The project will be divided into 3 stages:

3.2.1. The design stage. This is where we will produce mockups on design software to visually and aesthetically represent what the final product should look like. We agree to work with the client to revise these designs until such time as the client is completely satisfied with that design. The client agrees to provide feedback in a reasonable timely manner as to allow for such revisions to be made.

3.2.2. The build stage. When the client has indicated that they are satisfied with the design produced in 3.2.1 above the project will be built. If the build code technology is specified in page 1 of this document then we agree to build that project to that specification otherwise we will use our discretion as to the best coding solution to use to build the project. Once the product has been built, we will launch the project on a private staging server and ask the client to review the staged version of the project. We agree to make revisions to the staged version of the project until the client is completely satisfied with the project where such revisions fall within the scope of the project as defined on page 1 of this document. The client agrees to provide feedback in a reasonable timely manner as to allow for such revisions to be made.

3.2.3. Launch and completion. Once the client is satisfied with the product on the staging server the product will be moved to a live server in line with the provisions detailed in page 1 of this document, or completed otherwise as agreed with the client in advance and the project will be considered complete.

3.3. At the end of the design, staging and launch phases we will ask the client to review and approve the product before proceeding on to the next stage. We agree to make all reasonable and necessary adjustments and amendments to the product where those adjustments and amendments fall within the scope of the project as defined in page 1 of this document. If the client does not provide their review or fails to respond to communications within a timeframe defined as less than 7 days unless agreed otherwise by both parties in advance, we will consider the client to have approved that work and the project will proceed to the next stage or to completion at our discretion.

3.4. We agree to make reasonable and necessary adjustments and revisions to the product, where those adjustments and revisions fall within the scope of the project as defined in page 1 of this document, up to a period not exceeding 6 months from the date when the project is considered completed, where those necessary adjustments and revisions could not reasonably have been foreseen as being necessary at the time of completion.

3.5. If completion of the product is reliant on the client making payment to or subscribing to a third party service, this will be detailed in page 1 of this document. We accept no liability for the product or service provided by this third party and terms agreed separately between this third party and the client shall not prejudice the terms of this contract.

4. Intellectual Property

4.1. The client agrees that they hold legal rights over any content provided to be included in the product, including but not limited to photographs, illustrations, logos and text content and that any disputes arising in relation to copyright or intellectual property rights shall be the responsibility of the client.

4.2. We agree that where we provide any content to be included in the product, including but not limited to photographs, illustrations, logos and text content that we hold legal rights to such content and that any disputes arising in relation to copyright or intellectual property rights shall be our responsibility. Where we source content to be included in the product under licence from a third party (such as a stock photography company) we will agree to pass that licence including any conditions for use to the client on completion of the project

4.3. The client agrees that where the product includes reference to representation or membership of a trade body, professional or trade association, industry standard accreditation or any similar body or endorsement, that the client is legally entitled to claim such endorsement, representation or membership.

4.4. Upon completion the client will own the product and any intellectual property contained therein.

4.5. We are not required to keep copies of any files, images or other such content after completion of the project.

4.6. We may at our discretion make reference to the product including any incidental inclusion of intellectual property on our website to provide future clients with examples of our previous work, unless agree otherwise by both parties.

5. Confidentiality

5.1. We agree to take all reasonable steps necessary to keep prevent unauthorised use or dissemination any confidential information which the client shares with us on that basis, and undertake not to disclose any such information to a third party without the consent of the client.

5.2. Confidential information shared with the receiving party shall remain the exclusive property of the disclosing party.

5.3. Confidential information does not include information that we knew, or was widely known before the client disclosed it, or information that becomes public knowledge through no fault of our own.

6. Liability

6.1. Neither party will be liable for breach-of-contract damages that are remote or speculative, or that the breaching party could not reasonably have foreseen on entry into this agreement.

6.2. We agree to take all such reasonable steps necessary to provide a product in accordance with the one detailed in page 1 of this document. With the rapidly evolving nature of the web development industry is not possible to guarantee that any code or files provided in the product will function as intended indefinitely, so we cannot be liable to the client or any third party for damages, including lost profits, lost savings, or other incidental, consequential or special damages, after the client has indicated that the product is functioning as intended at the launch phase.

6.3. The client’s liability to us will be limited to the amount payable under this contract and they won’t be liable to us or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages.

7. Severability

7.1. If any section of this Agreement is found to be invalid, illegal, or unenforceable, the rest of the Agreement will still be enforceable.

8. Dispute Resolution

8.1. In the unlikely event that a dispute should arise in relation to the performance of this contract, both parties undertake to work towards a resolution through negotiations entered into in good faith.

8.2. Should these good faith negotiations fail either party may initiate a mediation or arbitration provider, mutually agreed by both parties, the cost of such service being met by the prevailing party.

8.3. Should litigation be necessary the prevailing party agrees to pay the legal fees and other such reasonable costs associated with the litigation to the other party.

9. Termination

9.1. This agreement will automatically terminate when both parties have performed their obligations under this contract and full payment has been made by the client.

9.2. Should the client wish to terminate the contract before completion as described above, they shall give us notification of this intention 7 days in advance and agree to pay any money owing at that point in accordance with paragraph 2 above.

10. Legal Jurisdiction

10.1. The formation, construction, performance and enforcement of this Agreement shall be in accordance with the laws of the United Kingdom of Great Britain and Northern Ireland.

Privacy Policy

  1. Introduction
    1. This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.
    2. We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.
    3. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate
    4. Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
    5. The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
    6. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
  2. Data we process
    1. We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:
    2. Your identity includes information such as first name, last name, title, and other identifiers that you may have provided at some time.
    3. Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.
    4. Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us.
    5. Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
    6. If you choose to save your personal details by selecting ‘Create Account’ during your purchase, your account profile includes information such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. You are able to complete a purchase on our website without creating an account.
    7. Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.
    8. We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity.
    9. For example, we may aggregate profile data to assess interest in a product or service.
    10. However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.
    11. Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any special personal information about you.
    12. Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.
  3. Information Processing
    1. The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
    2. When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
    3. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information. We may use it in order to:
      1. Verify your identity for security purposes
      2. Sell products to you
      3. Provide you with our services
      4. Provide you with suggestions and advice on products, services and how to obtain the most from using our website
    4. We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
    5. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
    6. We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to:
      1. Whether the same objective could be achieved through other means
      2. Whether processing (or not processing) might cause you harm
      3. Whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
    7. For example, we may process your data on this basis for the purposes of:
      1. Record-keeping for the proper and necessary administration of our business
      2. Responding to unsolicited communication from you to which we believe you would expect a response
      3. Protecting and asserting the legal rights of any party
      4. Insuring against or obtaining professional advice that is required to manage business risk
      5. Protecting your interests where we believe we have a duty to do so
    8. Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.
  4. Uses of Information
    1. Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it. At the point of payment, you are transferred to a secure page on the website of either PayPal or Stripe, or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
    2. If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date. If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
    3. When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
    4. When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
  5. Automated Information Collection
    1. Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use. If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website. We use cookies in the following ways:
      1. To track how you use our website
      2. To record whether you have seen specific messages we display on our website
      3. To keep you signed in our site
      4. To record your answers to surveys and questionnaires on our site while you complete them
      5. To record the conversation thread during a live chat with our support team
    2. Requests by your web browser to our servers for web pages and other content on our website are recorded. We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the WebPages on our website and how we perform in providing content to you. If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
    3. Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website. We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.
  6. Disclosure and Sharing of Information
    1. Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use. No such information is personally identifiable to you.
    2. Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
    3. To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
  7. Control Over Your Information
    1. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
    2. At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website. To obtain a copy of any information that is not provided on our website you should contact us to make that request. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
    3. If you wish us to remove personally identifiable information from our website, you should contact us to make your request. This may limit the service we can provide to you.
    4. When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
  8. Other matters
    1. Use of site by children: We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian
    2. Encryption of data sent between us: We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
    3. How you can complain: If you are not happy with our privacy policy or if you have any complaint then you should tell us. Our contact information is set out at the foot of each page of our website. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office (ICO). This can be done at ico.org.uk/make-a-complaint. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.
    4. Retention period for personal data: Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us
      1. To provide you with the services you have requested;
      2. To comply with other law, including for the period demanded by our tax authorities;
      3. To support a claim or defence in court.
    5. Compliance with the law: Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you. However, ultimately it is your choice as to whether you wish to use our website.
    6. Review of this privacy policy: We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records. If you have any question regarding our privacy policy, please contact us.